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The SEP client, on the other hand, can be upgraded directly from 11.x or 12.x to 14.0.

In the case of SEPM 11, you can upgrade to SEPM 12.x first then to 14.

If you are on a Symantec Endpoint Protection Management (SEPM) Console version 12.x or later you can upgrade directly to SEP 14.

To discuss it I’ll break the process into three stages:īefore we get started let’s look at the possible upgrade paths. The upgrade to SEP 14 is easy and straightforward.

Symantec Endpoint Protection 14 is now available! Take advantage of it to stop threats regardless of how they attack your endpoint so you can focus on your business. Upgrading To SEP 14 – What You Need To Know You can only use the version 14 serial numbers to download the Symantec Endpoint Protection 14 software. Version 12.1 serial numbers only allow you to download Symantec Endpoint Protection 12.1 software. The VU notification includes the serial number (S/N) and instructions to download the software from FileConnect/FlexNet: Can I use my SEP 12.1 serial number to download SEP 14?

Type your customer and order number, and click Submit.

On Get a License Key for an Upgrade page, click I don’t have an Upgrade Notification ID.

On Symantec Licensing Portal page, click Version Upgrade.

In a web browser, go to, click Licensing, and on the SymAccount page, log on.

Request a VU notification from the website. The notification provides your new serial number and the release details for SEP 14.

Wait for the SEP 14 version upgrade (VU) notification letter in email.

If you are an eligible upgrade customer, you can get your SEP 14 serial number in the following ways: Please follow the below procedure: How do I receive my SEP 14 serial number? Symantec customers with valid license support can upgrade their existing SEP 12.1 to SEP 14 version, free of cost.